Shipping policy
Editing return policy in Shopify
Let's head to your refund/return policy page to get started!
Navigate to Refund Policy
Once you're there, you can edit the policy text directly. Let me know what changes you want to make — whether it's the return window, conditions, exceptions, or anything else — and I can help you draft the language.
Here's what a solid return policy for an online store like yours should cover:
- Return window — How many days customers have to initiate a return (30 days is standard; 14 is stricter, 60 is more generous)
- Item condition — Must items be unused, unworn, with original tags/packaging?
- Eligible items — What can be returned vs. final sale (e.g., fragrances, intimates, and personalized items are commonly non-returnable)
- Return shipping — Who pays? You cover it, customer covers it, or free returns over a certain order value?
- Refund method — Original payment method, store credit, or exchange only?
- Processing time — How long after receiving the return will the refund be issued (e.g., 5–7 business days)?
- How to start a return — Email, portal, or form?
Given your catalog (fitness/outdoor, fashion, tech gadgets, home essentials, fragrances), a few things to consider:
- Fragrances → mark as final sale (hygiene/safety)
- Apparel/accessories → standard 30-day return window with tags attached
- Tech gadgets → may need a shorter window (14–15 days) and "unopened" condition
- Home essentials → case-by-case depending on the product
Want me to draft a full return policy based on these guidelines that you can paste right into your store?
Here's a full return policy draft for VibeVault:
Return & Refund Policy
Last updated: March 23, 2026
We want you to love what you ordered. If something isn't right, we're here to help.
Return Window Most items may be returned within 30 days of the delivery date. Items must be unused, unworn, and in their original packaging with all tags attached.
Non-Returnable Items The following items are final sale and cannot be returned or exchanged:
- Fragrances and personal care products
- Opened tech accessories or electronics
- Intimates and swimwear
- Personalized or custom-made items
- Items marked "Final Sale" at the time of purchase
How to Start a Return Email us at [your support email] with your order number and reason for return. We'll respond within 1–2 business days with next steps.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds will be issued to your original payment method within 5–7 business days. Please note your bank or card issuer may require additional processing time.
Exchanges We only replace items that are defective or damaged. If you need an exchange for the same item, contact us at [your support email].
Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of delivery with photos and your order number. We'll make it right.
Go ahead and paste this into your Refund Policy field — just swap out [your support email] with your actual address. Want me to adjust the tone, return window, or any specific section?
Yes — paste it into the Refund policy field on this page (Settings → Legal). That's exactly where it belongs. Shopify automatically links that policy in your store footer and at checkout so customers can find it.
Once you've pasted it in, hit Save and you're done. Do you want to work on any of the other policies while we're here (Privacy, Shipping, Terms of Service)?
No worries! Here are a few ways to get it in there:
- Click inside the policy text box first, then try Ctrl+V (Windows) or Cmd+V (Mac)
- Triple-click inside the text box to select any existing text, then paste to replace it
- If the field has a toolbar, look for a paste as plain text option (sometimes a clipboard icon)
- Try right-clicking inside the field and selecting "Paste" from the menu
If none of those work, you can also click "Create from template" button in the Refund policy section — Shopify will generate a basic policy for you that you can then edit with the details from our draft.
Which of those options are you seeing on your screen?
Here's a shipping policy draft for VibeVault:
Shipping Policy
Last updated: March 23, 2026
Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking info once your order ships.
Shipping Rates & Delivery Times
- Standard Shipping (5–7 business days) — Free on orders over $[X] / $[rate] for orders under
- Expedited Shipping (2–3 business days) — $[rate]
- Overnight Shipping (1 business day) — $[rate]
Where We Ship We currently ship to all 50 U.S. states. International shipping is not available at this time. (Update this if you ship internationally.)
Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking to update.
Lost or Stolen Packages VibeVault is not responsible for lost or stolen packages once marked as delivered. If you believe your package is lost in transit, contact us at [your support email] and we'll work with the carrier to resolve it.
Incorrect Address Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. Contact us immediately at [your support email] if you need to make a change before your order ships.
Paste this into the Shipping policy field and fill in your actual shipping rates and support email.
Do you know your shipping rates off the top of your head, or do you want to check your shipping settings first?
No problem — let me pull up your shipping rates real quick.
Here's what you have set up:
- Standard Shipping — Free
- Express Shipping — $15.00
Update the shipping policy draft with these rates:
- Standard Shipping (5–7 business days) — Free
- Express Shipping (2–3 business days) — $15.00
You can remove the Overnight option since you don't have that configured. Once you've got your support email ready, the policy is good to go. Want me to give you a cleaned-up version of the draft with these rates already filled in?
Here's your updated shipping policy, ready to paste:
Shipping Policy
Last updated: March 23, 2026
Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking info once your order ships.
Shipping Rates & Delivery Times
- Standard Shipping (5–7 business days) — Free
- Express Shipping (2–3 business days) — $15.00
Where We Ship We currently ship to all 50 U.S. states. International shipping is not available at this time.
Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking to update.
Lost or Stolen Packages VibeVault is not responsible for lost or stolen packages once marked as delivered. If you believe your package is lost in transit, contact us at txjrob1111@gmail.com and we'll work with the carrier to resolve it.
Incorrect Address Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. Contact us immediately at txjrob1111@gmail.com if you need to make a change before your order ships.